At SK-Motors GBR, we are committed to providing our customers with high-quality vehicles, ATVs, Polaris products, electric surfboards, electric bikes, dirt bikes, and go karts. We take pride in the exceptional products we offer and the satisfaction of our valued customers. We understand that, occasionally, you may need to return or seek a refund for a purchase. To ensure a smooth and transparent process, we have established the following Returns & Refund Policy:

1. Return Eligibility:

• To be eligible for a return or refund, the item(s) in question must be in their original condition, unaltered, and with all original packaging and accessories included.

• Returns and refunds are only accepted within 30 days from the date of purchase. After this period, we may not be able to process your request.

2. Non-Returnable Items:

Certain products are non-returnable for safety and hygiene reasons. These include, but are not limited to, helmets, safety gear, and any products that have been used in water (e.g., electric surfboards).

3. Return Procedure:

If you wish to return an eligible item, please follow these steps:

• Contact our customer support team at [email protected] to initiate the return process. Please provide your order number and a detailed reason for the return.

• Our customer support team will guide you through the return process, including any shipping instructions and return authorization.

• Safely package the item(s) with all original accessories and packaging. Ensure that the product is securely protected to prevent any damage during transit.

• Ship the item(s) back to us using a reliable shipping method. We recommend using a trackable service to ensure your return is received.

4. Refund Process:

• Upon receiving and inspecting the returned item(s), we will process your refund.

• Refunds will be issued to the original payment method used during the purchase.

• Please allow up to 10 business days for the refund to appear in your account, as processing times may vary based on your financial institution.

5. Restocking Fee:

A restocking fee may be applied to certain returns, depending on the condition of the returned item. This fee will be deducted from the refund amount. Our customer support team will inform you of any applicable restocking fees during the return initiation process.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or repair at no extra cost to you. Please do not attempt to repair the item yourself, as this may void any warranties or return eligibility.

7. Warranty Claims:

Many of our products come with manufacturer warranties. If you encounter any issues covered by the warranty, please contact us for assistance. We will help facilitate your warranty claim and guide you through the necessary steps.

At SK-Motors GBR, we are dedicated to ensuring your satisfaction with our products and services. If you have any questions or concerns about our Returns & Refund Policy, please feel free to contact our customer support team. We are here to assist you and make your shopping experience with us as pleasant as possible. Thank you for choosing SK-Motors GBR for your vehicle and outdoor recreational needs.